TERMS, CONDITIONS AND POLICIES
We are a really small group of Artists who make everything by hand. We want you to be happy with your purchase because it is a part of us that we give to you. In order for us to continue we have to have policies that we stick to. Thanks for understanding.Shipping
Everything is made to order so we try to ship within 3-4 weeks. We ship UPS so please provide us with your full address. Shipping costs are $10.00 for the first item and $3.50 for each additional item.
Customer Service
Questions? Please e-mail us at joanne@steelpony.com
Returns
* Returns for new merchandise are accepted within 10 days of receipt. If an item doesn’t work for you please make sure to package it up and send it back in a timely manner. The returned merchandise must be unworn, show no signs of damage and have all tags attached. Please e-mail us that you are making a return and let us know what it is. If you receive something that you find is damaged please e-mail us immediately so we can make it right.
* If a return is received after the 10 day period it will be sent back to you and No refund issued.
* Returns will be given in the form of Refund, Exchange or Store Credit.
* Original Shipping costs are not refundable. Exchanges will be made with Free Shipping.
* Sale Items are final and not returnable
* Returns must be sent via USPS insured to:
Returns Department
PO Box 2549
Philadelphia, PA 19147